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Unit 03 接待及指引客人 Ushering Guests into Their Seats
3.1 情境對話—和商務客的應答 Converse with Business Customers
Track 07
W: Waiter服務生，簡稱W。
G: Guest , Mr. Brown 商務客，Brown先生，簡稱G。
W: Good evening, welcome to Happy Friday Restaurant. May I help you?
G: Yes, we have a reservation at 6:30 PM under Jason Brown.
W: Let me take a look. A private room for ten?
G: Yes.
W: The private room is ready. This way, please.
G: We are still waiting for the other two vendors. They are not here yet.
W: I see. Would you like to be seated while waiting?
G: Thank you.
W: Here is the menu for you while waiting. If you need some water, please let us know.
G: OK.
Ten minutes later...
G: The other two vendors just called and told me they will be late, so we would like to start the meal first.
W: I see, sir. I’ll usher the other two guests to the private room when they arrive.
G: Thank you.
W: Please mind your step and kindly notice that the private room is a non-smoking area.
G: I see.
中文翻譯：
W：晚安您好，這裡是快樂星期五餐廳。請問有我可以效勞的地方嗎？
G：是的，我們預定晚上六點半的訂位，訂位人是Jason Brown。
W：讓我查一下。是十人，一間包廂嗎？
G：是的。
W：包廂已經準備好了，這邊請。
G：我們還在等其他兩位廠商，他們還沒有到。
W：我瞭解了。那您要坐著等他們來嗎？
G：謝謝。
十分鐘後……
G：另外兩位廠商剛剛打電話來告訴我，他們會晚點到，所以我們想先開始用餐。
W：我瞭解了。待他們兩位抵達後，我將會帶領他們兩位進包廂。
G：謝謝你。
W：請小心台階。提醒您，包廂內是禁止抽菸的。
G：我知道了。
單字Vocabulary
1. private adj. 私人的、個人的
例：That is my private opinion.
這是我個人的意見。
2. vendor n. 廠商
例：The company asked for some discounts to the vendor.
公司向廠商要了一些折扣。
3. arrive v.抵達、到達
例：The train will arrive at Taipei at 6 PM.
火車將會於晚間六點抵達台北。
3.2 情境對話—和家庭客的應答 Converse with Family Guests Track 08
W: Waiter 服務生，簡稱W。
G: Guest , Mr. Brown 家庭客，Brown先生，簡稱G。
W: Good evening, this is Happy Friday Restaurant. May I help you?
G: Yes. We would like to have a table for three.
W: Have you made the reservation?
G: No.
W: Ok, we still need to check if there are still available tables for you. It will take a while since it's a bit packed today.
Two minutes later...
W: Sir, we still have tables available for three. Would you come with me, please?
G: Yes, thank you. Is that a non-smoking area? My mother is allergic to the smell of cigarette. Sorry for the inconvenience.
W: Sir. There are no available tables in the non-smoking area for now. I'm afraid you would need to wait for a while.
G: How long are we going to wait?
W: About 10-20 minutes. Is that ok with you?
G: Ok. We will wait.
W: (One minute later...) Sir, we got a table reservation in the non-smoking area cancelled. The table is available now. This way, please.
G: Great!
W: Ok. Mind your head here.
G: Thank you.
W: Where would you prefer to sit?
G: I would like to sit by the window.
W: (Pulling the chair for the man...) Is this seat ok?
G: It’s good. Thank you.
W: You’re welcome, sir. Here are the menus for you. And I’ll be back later, ok?
G: Sure.
中文翻譯：
W：晚安您好，這裡是快樂星期五餐廳。請問有我可以效勞的地方嗎？
G：是的，我們想要一張三人的座位。
W：請問您有訂位嗎？
G：沒有。
W：好的，那麼我們還要確認一下現在有沒有位置。今天人有點多，可能要花一點時間喔。
兩分鐘後……
W：先生，我們還有一桌三個人的位置，可以請您跟我來嗎？
G：好的，謝謝您。請問那是非吸煙區嗎？我母親對香菸的味道過敏。很抱歉帶來不便。
W：先生，現在非吸菸區沒有位置了，我想您可能還要再等一等。
G：要等多久呢？
W：大概10~20分鐘，這樣您可以嗎？
G：好的，可以。
W：(一分鐘後……) 先生，非吸菸區有一桌位置訂位取消了，您可以來用了，這邊請。
G：太好了。
W：好的。這裡請您小心，別撞著頭了。
G：謝謝。
W：您想要坐哪邊呢？
G：我想要靠窗的位子。
W：這裡可以嗎？(為男士拉椅子……) 這裡可以嗎？
G：這裡很好，謝謝。
W：您別客氣，先生。這是給您參考的菜單，我稍會兒在過來，好嗎？
G：當然可以。
單字Vocabulary
1. mind v. 注意、留意
例：Please mind the gap while moving.
在移動時請留意台階。
2. allergic adj. 過敏的
例：Tina is allergic to seafood.
Tina對海鮮過敏。
3. prefer v. 更喜歡、寧願
例：I prefer staying at home to going out with him.
比起跟他一起出門，我更喜歡待在家裡。
3.3情境對話 — 和團體客導遊的應答 Converse with Tour Guides Track 09
W: Waiter，簡稱W。
T: Tour Guide , Ms. Brown 導遊，Brown小姐，簡稱T。
W: Good evening, welcome to Milano Italian Restaurant. May I help you?
T: Yes, we made a reservation this evening at 6:30 PM under Judy
Brown. It’s a 16-people group.
W: Ok, let me take a look. (one minute later...) Yes, Miss Brown. Have all the guests arrived here?
T: Not yet. We are still waiting for the other five guests. They are on the way now. But I think we could take a rest in the private room first and wait for the rest to come.
W: Ok. The private room is ready now. This way, please.
T: Thank you.
W: You are welcome, madam. We will usher the others when they arrive.
T: That will be great.
(The group members who arrived early are following the waiter.)
W: This way, please. Please mind your step here.
T: Ok.
W: Here is the private room for you. There are two restrooms on the second floor and the third floor respectively. You can go this way, turn left at the end of hall and go upstairs. You will see the restrooms right up there.
T: Thank you.
W: Here are the menus and I’ll be back to take the order.
T: Ok.
中文翻譯：
W：晚安您好，這裡是米蘭義式餐館。請問有我可以效勞的地方嗎？
T：是的，我們有訂今晚六點半的位置，是個十六人的團體。
W：好的，讓我查一下。（一分鐘後……）是的，Brown小姐。請問客人都已經到了嗎？
T：還沒。我們還在等其他五位客人，他們在路上了。但我想我們可以先到包廂休息，等其他人來。
W：好的，包廂已經準備好了。這邊請。
T：謝謝你。
W：您別客氣，女士。等其他人到後，我們會帶他們到這裡。
T：這樣就太好了。
先抵達的團員跟著服務生……
W：這邊請。請小心步伐。
T：好的。
W：這是您預定的包廂。這裡有兩間洗手間，分別在二樓及三樓。您可以走這邊，大廳走到底左轉上樓後，您會看到洗手間了。
T：謝謝你。
W：這是菜單，我稍會再回來為您點餐。
T：好的。
單字Vocabulary
1. respectively adv. 分別地
例：The workers and the salesclerk got pay 4% and 3 % rises respectively.
工人及銷售員分別加薪4%及3%。
2. turn v. 轉彎、轉向
例：Go straight and turn right. You’ll see the supermarket is right there.
直走後右轉，你會看到超市就在那裡。
3. upstairs adv. 往樓上、在樓上
例：She went upstairs directly to her room.
她直接上樓到她的房間。
3.4 換句話說 In Other Words
This way, please.
這邊請。
Would you come with me, please?
請跟我來。
Please come with me this way.
請跟我這邊走。
Would you please follow me?
請跟我來，好嗎？
Where would you prefer to sit?
您想要坐哪裡呢？
Where would you like to sit?
您想要坐哪裡呢？
Where would you like for your table?
您想要坐哪裡呢？
Where would you like to be seated?
您想要坐哪裡呢？
Would you like to be seated while waiting?
那您要坐著等他們來嗎？
Would you like to wait for them here?
您想在這邊稍後嗎？
Would you like to go first or wait until they come?
您想要先進去，還是等他們來呢？
You may have a seat here while waiting.
您可以坐在這邊等候。
The other two vendors just called and told me that they will be late, so we would like to start the meal first.
另外兩位廠商剛剛打電話來告訴我，他們會晚點到，所以我們想先開始用餐。
I just got the phone call and be informed that they will be late, so we would like to start the dinner first.
我剛接到電話，他們會晚點到，所以我們想先開始用餐。
They just phoned me and informed that they will be late for a while, so we want to start the dinner.
他們剛才打給我，告訴我會晚點到，所以我們想先開始用晚餐。
I think it’s better to start the meal because the other two vendors are being late.
我覺得先開始用餐比較好，因為我的兩位廠商會晚一點到。
Unit 03 接待及指引客人 Ushering Guests into Their Seats
3.1 情境對話—和商務客的應答 Converse with Business Customers
Track 07
W: Waiter服務生，簡稱W。
G: Guest , Mr. Brown 商務客，Brown先生，簡稱G。
W: Good evening, welcome to Happy Friday Restaurant. May I help you?
G: Yes, we have a reservation at 6:30 PM under Jason Brown.
W: Let me take a look. A private room for ten?
G: Yes.
W: The private room is ready. This way, please.
G: We are still waiting for the other two vendors. They ...
作者序
很開心有這個機會，透過這本書，向各位分享我在義大利實習的所學經驗。當年遠赴歐洲義大利當地的飯店擔任實習助理，帶給了我許多文化衝擊及寶貴經驗，在經過實習時所遇到的經驗累積，讓我對於餐飲相關概念有了大致的了解。當時我負責的工作是飯店相關的翻譯，這個工作包含了需要去了解餐飲提供的服務項目，以及面對用餐的客人所提出的一些問題。本書於內容上，是我在歐洲實習所經歷過的相關經驗，由情境對話的方式，將可能遇到的狀況做一個簡單的呈現，唯恐學輕歷淺，若有疏誤之處，尚祈各方的不吝嗇指教，非常感謝！
林書平
很開心有這個機會，透過這本書，向各位分享我在義大利實習的所學經驗。當年遠赴歐洲義大利當地的飯店擔任實習助理，帶給了我許多文化衝擊及寶貴經驗，在經過實習時所遇到的經驗累積，讓我對於餐飲相關概念有了大致的了解。當時我負責的工作是飯店相關的翻譯，這個工作包含了需要去了解餐飲提供的服務項目，以及面對用餐的客人所提出的一些問題。本書於內容上，是我在歐洲實習所經歷過的相關經驗，由情境對話的方式，將可能遇到的狀況做一個簡單的呈現，唯恐學輕歷淺，若有疏誤之處，尚祈各方的不吝嗇指教，非常感謝！
林書平
目錄
Chapter 1 餐飲服務英語會話
Conversational English for Receiving Guests
Unit 01 訂位Reservation
Unit 02 確認及取消訂位 Booking Confirmation and Cancellation
Unit 03 接待及指引客人 Ushering Guests into Their Seats
Unit 04 介紹菜單及點菜 Introducing Dishes and Taking an Order
Unit 05 上菜服務 Serving Dishes
Unit 06 隨桌服務 Table Services
Unit 07 結帳送客 May/ Could I have the check, please?
Unit 08 處理顧客抱怨 Dealing with Complaints
Unit 09 其它 Others
Unit 10外送餐點 Food Delivery
Unit 11外帶餐點Takeout Service
Unit 12吧檯服務Bar Services
Unit 13自助餐服務Buffet Services
★ 職場補給站 Must-Know Tips
★ 重要句型整理 Useful Sentences
Chapter 2 其他餐飲服務英語會話
Conversational English for Other Dining Services
Unit 01 會議 Meetings
Unit 02 婚宴 Weddings
Unit 03 慶生 Celebrating the Birthday
Unit 04 外燴 Catering Services
Unit 05 生機飲食展 An Organic Food Show
Unit 06 推廣蔬食 Promoting the Vegetarian Food
Unit 07參與外國美食展—行銷台灣Attending the Foreign Cuisine Exhibition and Introducing Taiwan
Unit 08 參與國家爵士音樂暨美食節 Attending the National Jazz and Cuisine Festival
★ 職場補給站 Must-Know Tips
★ 重要句型整理 Useful Sentences
Chapter 1 餐飲服務英語會話
Conversational English for Receiving Guests
Unit 01 訂位Reservation
Unit 02 確認及取消訂位 Booking Confirmation and Cancellation
Unit 03 接待及指引客人 Ushering Guests into Their Seats
Unit 04 介紹菜單及點菜 Introducing Dishes and Taking an Order
Unit 05 上菜服務 Serving Dishes
Unit 06 隨桌服務 Table Services
Unit 07 結帳送客 May/ Could I have the check, please?
Unit 08 處理顧客抱怨 Dealing with Complaints
Unit 09 其它 Others
Unit 10外送餐點 Food Delive...
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