Unit 1: Meeting for the First Time
Part A: At Reception
Part B: Meeting Company Guests
Part C: Introductions and Small Talk

Unit 2: Welcoming a Newcomer
Part A: A Newcomer
Part B: Work Environment and Facilities
Part C: The Company’s Rules
Part D: Checking on the Newcomer

Unit 3: Telephone Communication
Part A: Incoming Calls
Part B: Outgoing Calls
Part C: Telephone Messages
Part D: Rescheduling an Appointment

Unit 4: Office Issues
Part A: Taking Time Off
Part B: Finding a Replacement
Part C: Company Benefits

Unit 5: Arranging a Meeting
Part A: Meeting Preparations
Part B: A Meeting Notice
Part C: Making Arrangements
Part D: Meeting Minutes

Unit 6: Video Conferencing
Part A: Sending out a Notice
Part B: Line Connection and Sharing Files
Part C: Problem Solving

Unit 7: Business E-mails
Part A: An Inquiry
Part B: A Reply to an Inquiry
Part C: Placing the Order
Part D: Confirming the Order

Unit 8: Traveling on Business
Part A: Before the Trip
Part B: Being Picked Up
Part C: Accommodations

Unit 9: Receiving Foreign Guests
Part A: At the Airport
Part B: A Company Tour
Part C: Showing Hospitality

Unit 10: Meeting with Clients
Part A: Company Introductions
Part B: Introducing Products and Services
Part C: Follow-up Questions

Unit 11: Business Lunch
Part A: Business Etiquette 101
Part B: Food Choices
Part C: A Successful Luncheon

Unit 12:Negotiations
Part A: Inquiring about Prices
Part B: Bargaining
Part C: Completing the Order

Unit 1: Meeting for the First Time
Part A: At Reception
Part B: Meeting Company Guests
Part C: Introductions and Small Talk

Unit 2: Welcoming a Newcomer
Part A: A Newcomer
Part B: Work Environment and Facilities
Part C: The Company’s Rules
Part D: Checking on the Newcomer

Unit 3: Telephone Communication
Part A: Incoming Calls
Part B: Outgoing Calls
Part C: Telephone Messages
Part D: Rescheduling an Appointment

Unit 4: Office Issues
Part A: Taking Time Off
Part B:...